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This is Unfolded - FAQs, Help & Support

Everything you ever wanted to ask the team at This is Unfolded - we're here to help. Find our FAQs, contact information and additional details, and we'll help you get sorted. 

Why shop with us?

How do I swap?

How do I track my order?

Can I return an item?

Faulty or damaged items

Most popular questions

What is the shipping process?

Can I change my address?

Where do you ship to?

Can I edit/cancel my order?

What is the packaging made of?

What if my order arrives damaged, incorrect, or is missing an item?

Shipping & Delivery

Can I exchange?

How long do I have to return an item?

Returns & Refunds

Will an item come back into stock?

Is there a collection currently on sale?

What sizes are available?

Caring for your clothes

What size should I choose?

Products & Sizing

Why This is Unfolded?

How do I join the This is Unfolded community?

What is 'Traditional Price'?

Tell me about the clothes

This is Unfolded - Gift Cards

How do I provide feedback?

About This is Unfolded

Where are the clothes made?

How much are workers paid?

Are you a sustainable/ethical brand?

Our production process

Clothes that do good - Our sustainability promise

Certifications and factory details

Transparency