Support & Issues
Got an issue that we don't have an answer to in our FAQ section? Then here's how to get in touch with the Unfolded team.
Who should I contact with an issue?
If you’ve got an issue our friendly customer support team will be happy to help. You can reach them through the chat button below, by emailing [email protected] or sending us a direct message on Instagram or Facebook.
How long will someone take to come back to me?
We aim to reply to all enquiries within 1 working day, sadly during busier times this can take up to 3 working days. We will always get back to you, it might just take longer when we're very busy!. Busier times include the run up to Christmas and whe
What should I do if I'm not satisfied with my support?
We have every faith that our customer support team will do everything possible to resolve your issue, but if you are not satisfied with the resolution please email a formal complaint to [email protected] where your issue will be investiga
What should I do if I’m getting no response from customer services?
Our customer support team uses software to track all incoming and outgoing conversations. On rare occasions we have had customers not receive our messages due to failures with email. If you have not had any response after 2 working days (We have lim
Help with my discount
Discounts are not automatically applied and need to be entered at the checkout stage in the applicable box. We can only accept one discount code per order. Discount codes are not valid on bundles which are already discounted.
Contact details
If you have any questions or queries the best place to contact is [email protected] - they’ll be able to direct you to the right team. For specific enquires please see below:. Press enquiries: [email protected]. Marketing/partnerships
Registered company address
Unfolded is a trading name for We Are Unfolded Ltd - a company registered in Scotland. Company registration number: SC707678. Registered office:. Please do not send anything here as we are a remote first company this is just where our legal mail goes