Returns, Swaps & Refunds
Learn about the Unfolded returns and refunds process. We make clothes after you order but that's doesn't mean you can't return them if you don't love them.
How do I return an item?
You can of course return if you're not happy with your Unfolded item, whether the fit isn't right or you just don't love it. (And if anything is faulty - please get in touch with our team on [email protected] and we'll help you straight away
How long do I have to return?
If you’re returning an item to us then you have 14 days for it to reach us once it’s been delivered. If you’ve first tried swapping then we will extend this period. It can then take up to 14 days for us to process a return providing all the informati
What if my item arrives faulty?
There’s nothing worse than having an item you have been waiting for turn up faulty. Especially if you have been waiting for a while for the item to be made and arrive from India. We understand how frustrating it can be and as much as we quality contr
How do I swap an item?
We would love for you to consider swapping an item instead of returning it to help us further reduce the environmental impact of shopping. When you return an item it needs to be sent back to us, processed and then sold/sent out again. This creates mo
What do you do with returns?
Returns are processed and checked by our partner. If they’re in a sellable condition then they’ll be offered to the people who are on a waitlist for a product and also added to the Archive Sale section on the website.
Can I return multiple items together?
Our returns policy allows 14 days from the date you receive your item to notify us of a return. We understand that when orders are shipped close together — for example, within a week or so — customers may prefer to return items together, and we’re us