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Returns & Refunds

Learn about the Unfolded returns and refunds process. We make clothes after you order but that's mean you can't return them if you don't love them.

Can I return something even if it’s made to order?

Of course - anything you buy online has to come with a returns policy. Returns are hugely damaging to the planet and are one of the biggest areas of waste in retail. If you’re considering buying two sizes, please speak to our team and they can help y

How long do I have to return an item?

If you’re returning an item to us then you have 14 days for it to reach us once it’s been delivered. If you’ve first tried swapping then we will extend this period. It can then take up to 21 days for us to process a return providing all the informati

How do I return an item that is faulty?

There’s nothing worse than having an item you have been waiting for turn up faulty. Especially if you have been waiting for a while for the item to be made and arrive from India. We understand how frustrating it can be and as much as we quality contr

How do I swap an item?

There is a whole section in our FAQ relating to swapping. Read through that section for any answers and if you still need more get in touch with our support team - [email protected].

What’s the process for returning something?

Email us on [email protected] to start a return - we’ll provide all the information you need to complete the return. We recommend you use a tracked postage service when returning an item and ensure you keep hold of the tracking information,

Where do I return an item?

Our returns are processed by our partner in Nottingham, the address is provided during the returns process. The address along with return instructions will be provided via email when a return is started.

What do you do with returns?

Returns are processed and checked by our partner. If they’re in a sellable condition then they’ll be offered to the people who are on a waitlist for a product and also added to the Archive Sale section on the website.