Can I return something even if it’s made to order?Updated 20 days ago
Of course - anything you buy online has to come with a returns policy.
Returns are hugely damaging to the planet and are one of the biggest areas of waste in retail. If you’re considering buying two sizes, please speak to our team and they can help you narrow it down and pick the right size..
If you do get something that doesn’t fit or you don’t love, then we offer three options,
1. The Free Option - Swaps by Unfolded
To help reduce returns we’ve created Swaps by Unfolded - a platform where you can swap an item you don’t love with someone else in the Unfolded community. Even if you’ve worn it! List your item, offer to swap and we’ll cover the postage between you and the other Unfolder. This is the most planet friendly option for returns.
2. Sell/Swap in the Unfolded Creator Group
You can also sell or swap an item at any time in the Unfolded Creators Group. There are nearly 9,000 members of the group and items often go within an hour or two of posting. It might be a couple of days for your post to be accepted as we group them for maximum impact.
3. 14 Day Money Back Return
Don’t love something and don’t want to swap or sell - not a problem you can return it to us within 14 days of receiving the item for a full refund excluding any shipping costs.
If you choose this option, it’s your responsibility to pay for postage to return the item to our partners in Nottingham, we recommend a tracked service for the postage but not signed.
If your item is faulty we will cover the cost of postage both ways.