This is Unfolded  logo
This is Unfolded  logo

All articles

Help & Issues

Got an issue that we don't have an answer to in our FAQ section? Then here's how to get in touch with the Unfolded team.

Who should I contact with an issue?

If you’ve got an issue our friendly customer support team will be happy to help. You can reach them through the chat button below, by emailing [email protected] or sending us a direct message on Instagram or Facebook.

How long will someone take to come back to me?

We aim to reply to all enquiries within 24 hours, sadly during busier times this can take up to 48 hours. Busier times include the run up to Christmas and when we have a batch of deliveries arriving from India. If you’ve already messaged us about a r

What should I do if I'm not satisfied with my support?

We have every faith that our customer support team will do everything possible to resolve your issue, but if you are not satisfied with the resolution please email a formal complaint to [email protected] where your issue will be investiga

What should I do if I’m getting no response from customer services?

Our customer support team uses software to track all incoming and outgoing conversations. On rare occasions we have had customers not receive our messages due to failures with email.  If you have not had any response after 2 working days (We have lim