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How Unfolded Works

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About Us

This is Unfolded 

We have every faith that our customer support team will do everything possible to resolve your issue, but if you are not satisfied with the resolution please email a formal complaint to&#xA0;<a href="mailto:complaints@thisisunfolded.com" style="text-decoration:none;">complaints@thisisunfolded.com</a>&#xA0;where your issue will be investigated.

We have every faith that our customer support team will do everything possible to resolve your issue, but if you are not satisfied with the resolution please email a formal complaint to complaints@thisisunfolded.com where your issue will be investiga

What should I do if I'm not satisfied with my support?

Help & Issues

What’s the story behind Unfolded?

Who is behind Unfolded?

Where are you based?

Are you a UK company?

How long have you existed for?

Where have I seen you before?

Why is Unfolded better for you?

Why is Unfolded better for the planet?

Why is Unfolded better for the workers and their communities?

About Unfolded and Our Mission

Where do you make your clothes?

How is your way of shopping more sustainable?

What fabrics do you use?

How much are workers paid?

How do you ensure good conditions?

What certifications do you have?

What is the production process like?

Sustainability & Transparency

What sizes do you do?

Who does your sizing match up to?

How can my size be out of stock if you’re made to order?

What are relaxed and extended waist measurements?

Will an item come back into stock?

How do I care for my clothes?

Where can I find sizing information?

Our Clothes & Sizing

Can I return something even if it’s made to order?

How long do I have to return an item?

How do I return an item that is faulty?

How do I swap an item?

What’s the process for returning something?

Where do I return an item?

What do you do with returns?

Returns & Refunds

How do I track my order?

How much is delivery?

How long should my order take to come?

Can I edit/cancel my order?

Can I change my address?

Who delivers Unfolded orders?

What is the packaging made of?

Shipping & Delivery

Can I buy a giftcard for Unfolded?

How long will it be valid for?

What can a gift card be used on?

Can you refund a gift card?

Gift cards

How do you create a positive impact in the world?

Who is Pratham?

Why did you choose this way of creating a positive impact?

Why can’t you make positive impact in the UK?

How do you support children in education?

Our positive impact

Who should I contact with an issue?

How long will someone take to come back to me?

What should I do if I’m getting no response from customer services?

What is Swaps by Unfolded?

Why should I consider swapping over just returning?

How can I swap my item?

How do I get my free postage label?

How do I post my swap?

How do I know it’s secure?

Swaps by Unfolded

Contact details

Registered company address

Do you regret saying no to the Dragons?

Any Other Questions?

What should I do if I'm not satisfied with my support?Updated 2 months ago