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Swaps by Unfolded

What is Swaps by Unfolded?

Swaps by Unfolded is our platform that allows you to swap an item that doesn’t fit or that you don’t love with another Unfolder - for free!. We do this to extend the life of your garments and also to reduce the potential for anything to be wasted dur

Why should I consider swapping over just returning?

We would love for you to consider swapping an item on the platform over returning it to help us further reduce the environmental impact of shopping. When you return an item it needs to be sent back to us, processed and then sold/sent out again. This

How can I swap my item?

Instead of returning, swapping an item that isn’t quite right for you helps us do better for the planet and the people we support. Let’s help you get started with your first swap!. Just visit our new Swap Shop here, where you’ll also find an in-depth

How do I get my free postage label?

You’ve listed your item and arranged a swap - what’s next? Unfolded offers one free postage label per order to send any single item to someone else - and the same for your swap partner. This will be available in the Swap Shop at this link - https://s

How do I post my swap?

When using the postage label provided by This is Unfolded, please apply the label to the outer packaging and take to your nearest post office. Please remember to obtain proof of postage and share this with your swap partner!

How do I know it’s secure?

You can only list an item on Swaps if we know you’ve actually bought it, meaning that it’s genuine. To date we’ve had no issues in regards to not sending or fraud through Swaps - it’s just not the sort of thing an Unfolded shopper would do!