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Shipping & Delivery

How do I track my order?

As soon as your parcel has been handed over to Royal Mail, you'll be getting an email with your tracking information so you can see where your parcel is on its journey to you. If you have any questions about your delivery, or if there's anything else

What is the shipping process?

Fashion is one of the most polluting industries in the world. This is Unfolded does things differently. We make clothes after you order, meaning we can cut waste and reduce the impact on the environment - and at the same time we can invest the saving

Can I change my address?

We may be able to change your delivery address, but we can’t guarantee it. If you'd like us to look into this for you, or if you have any queries, then please contact our customer service team at [email protected], and we'll do our best to h

Where do you ship to?

We’re currently only shipping to the UK but we will extend this as soon as we can. As we’re led by the community, tell us where you want us to ship to here, and we’ll let you know as soon as we extend our shipping territories.

Can I edit/cancel my order?

We place our orders with factories when you order, which means that we’re not able to cancel your order after it’s been placed. Our team will do everything they can to advise and find a solution, so feel free to get in touch at support@thisisunfolded

What is the packaging made of?

All packaging bags – garment and outer are recycled and landfill biodegradable, this means that you can just bin them with your general waste and they will break down in a matter of a few months instead of hundreds of years, pretty nice right?!. We’r

What if my order arrives damaged, incorrect, or is missing an item?

We are really sorry if you have received a faulty or damaged item. In these rare circumstances, we will of course look to offer you a solution, whether that is an exchange of a faulty item or if you've received the wrong size by mistake, a refund or